What to do if a customer won't pay
Cash flow is the key driver for a business: without cash, the business will die. A business can be profitable, but still cashflow...
Rental properties - self manage or get a manager?
Note: This is based on NZ Legislation, so references to law may not apply or may differ in other countries. This is NOT a legal opinion...
Time to travel: be secure
(This article applies to every time you leave your house, let alone your country!) Securing all devices - laptops, tablets and phones -...
A Winning Combination of Time Tracking and Small Business Growth
By Julia Mitchell Are your business operations streamlined and efficient? Is your time being invested strategically to help your business...
If you're not on Google Maps, you don't exist
A lot of people now use Google Maps (GMaps) to search on their phones for a business - mainly so they then get directions immediately,...
Why you should pay yourself regularly!!
Disclaimer: This post is based on NZ Tax law. NZ Law is friendly to contractors (the IRD don't care about whether are a contractor or...
The parable of the DIY Store Toilet Brush - why good signage matters
This is the parable of the DIY Store Toilet Brush The Scene: The Toilet Brush is the much-looked down upon member of the Brush Family: at...
"Repel all Boarders" : how NOT to do Customer Service
This was the (sanitised summary) of a discussion I had with a friend recently about an organisation's customer service. Customer Service...
Future of Retail
Great article in Stuff today https://www.stuff.co.nz/business/prosper/advice/122001781/how-the-retail-experience-will-need-to-be-adapted-...
"I can't get no satisfaction" with a supplier
Mick Jagger does write some catchy Lyrics .. and I help clients with Satisfation Resolving complaints with suppliers is complex and can...